PUBLIC COURSES
Our public courses are a terrific way for a few people from your company to gain a passion for Excellence in a great environment away from work. They also meet people from other companies, share their experiences, and come back full of practical ideas to change the way you work.. They enable people to discuss your problems in a relaxed atmosphere [not too relaxed], and come up with great ideas and solutions, as well as to appreciate other companies' issues. It is often the realisation that you are not unique that encourages the sense that change can be made to happen.
We have also had companies bring customers and suppliers with them, in order to develop a common understanding of how to develop their relationships. This is a great way to break down barriers and encourage collaboration.
In 2010 we are offering a special deal whereby you send four people, and one comes for free. We encourage customer and supplier partnership. So send three people from suppliers or three people from customers along, then you can send one person for free.
Key public courses :
- Integrated Enterprise Leadership Course
- Sales Forecasting and Demand Management
- World Class Supply Chain Management
- Customer Value Leadership
- Lean Financial Management
- Data Quality Management
GET MONEY SAVING IDEAS FROM THE COURSE TO PAY FOR THE COURSE!
We ask that you brief people before the course as to the objectives for them coming on the course, and ask them to come back with at least three ideas which will save at least the cost of the course. We suggest that they debrief their managers and directors on what they learnt, and commit to an action plan on how they plan to implement them, in order to save the company cash and time.
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COURSE DESCRIPTIONS
1] Top Management Overview
Overview of Business Excellence, Integrated Enterprise Leadership, the supporting processes, Performance Measurement, and implementation of change. It shows how the Delos Model and the Delos Journey tie together to enable an organisation to improve its profitability [ROCE] and effectiveness .
Designed for Senior Executives.
1 day
Cost : £ 600
2] Middle Management Overview
Overview of Business Excellence, Integrated Enterprise Leadership, the supporting processes, Performance Measurement, and implementation of change. It illustrates what is excellent in a business with respect to Integrated Enterprise Leadership, Demand Management, Master Scheduling, Procurement, Performance Measurement, and People development and shows practically how to apply the concepts in a global supply chain. It covers the right methodology for implementing change within the organisation, in order to achieve excellence in customer service, and supply chain management in order to improve and maintain a competitive edge.
Designed for Middle Managers.
3 days
Cost : £ 1,495
3] Integrated Enterprise Leadership - (others call it Sales and Operations Planning or Integrated Business Management ! )
Course provides a detailed review of the Integrated Enterprise Leadership process and the six stages that support this formal process, which provide a monthly joined-up planning process. You end up with reliable forecasts, and an accurate projection of cash flow, and better ways of making decisions. The course shows how to make the Vision and Strategy of the organisation work in practise. Gives clear guidance on implementation, policies and procedures, measures, and behaviours. This can be applied to both Global and Local country environments. In particular shows how to reduce inventory by 30 % and increase customer service.
Designed for Senior and Middle Managers.
2 days
Cost : £ 995
4] Integrated Performance Measures
This course reviews the problems with today's measurement systems, and shoes how old fashioned measures such as overhead recovery, actual versus budget, purchase price variance, inventory level and head count bring about the wrong behaviours in organisations. It then goes on to show how a matrix of process and functional organisation is required to manage the use of the Delos Seven performance measures. The course also uniquely defines the correct way to measure operational performance measures, and then shows how to implement a radical new structure of performance measurement. It shows the weaknesses of the Balanced Scorecard approach. It also highlights the need to alter today's reward mechanisms and associated bonus structures to bring about the right behaviours. You will drive up Return on Capital Employed.
Designed for Directors and managers involved in improving the measurement process in an organisation.
2 days
Cost : £ 995
5] Sales Forecasting and Demand Management
This course shows how to establish a clear Consensus Forecast, which requires the translation of a purely statistical forecast into a document owned by Sales and Marketing supported by clear and visible assumptions. It covers how to manage the introduction of new products and how to manage usual promotional activities. It also shows the links to an effective Customer Relationship Management process. Managing Forecast accuracy properly will get the right inventory levels in place, and the right levels of service.
Recognising that forecasts will be wrong, the course also shows how to handle unforecast demand through a formal "Abnormal Demand Policy" supported by a written statement on Safety Stocks and Safety Capacity.
This is designed for Directors and Managers involved with the interface between the Supply Chain and the customer. It will increase performance to request date, reduce inventory, and let you work on one version of the truth.
2 days
Cost : £ 995
6] World Class Supply Chain Management
The best supply chain helps companies to survive. Excellence in the Supply Chain is about providing the consumer with what they want and when they want it. The Supply Chain extends from the consumers in their home, through to extracting minerals from the ground. Successful companies need to have effective planning and control processes, make use of all Lean tools and techniques to reduce cost and maximise flexibility, and great Vendor Management processes to reduce cost. This course shows how to manage the processes of Sales Forecasting and Demand Management, Master Scheduling, Material Requirements Planning, Rough Cut and detailed Capacity Planning as an integrated set of processes, designed to maintain a valid and viable plan for the Supply Chain. It also deals with how to handle the different environments of make to stock, make to order and configure to order. It shows how to use Lean tools and techniques such as SMED, 5 "S" and Value Stream Mapping to create cost-effective Value Streams. It shows how to develop a strategic approach to Vendor Management. The course also covers how to link the Extended Supply Chain through a coordinated Integrated Enterprise Leadership process.
Designed for Managers, and team members involved in managing the "Value Chain" - thus all aspects of the process which ensures that the consumer gets what they want it and when they want it.
2 days
Cost : £ 995
One of the weakest areas in many manufacturing companies is the quality of the fundamental data. This practical workshop uniquely sets out how to achieve Data Accuracy in all areas of the organisation. It covers Inventory accuracy, Bill of Material accuracy, Routing accuracy, Work Centre Data accuracy, Planning Data [ Lead Time, Order Quantity, and Safety Stock] accuracy, and points the way to accuracy in Vendor and Customer data. It provides a comprehensive set of principles for identifying inaccuracy, fixing it and then managing the quality of data. It is supported by a 40 page guide on identifying the issues in managing accuracy.
It also suggests how to allocate responsibility for accuracy within the organisation.
Getting the data right will remove the costs associated with the army of people creating transactions and doing reconciliations. It will shrink inventory, as data buffers disappear. It will ensure that your ERP systems work better, your company plans and manages better, and hence will make your company more responsive, improve competitiveness, and minimise costs. It will get rid of the excuse for multiple spreadsheets, and remove the vulnerability associated with this. One key sign that a company does not have accurate data is if it continues with the annual inventory audit, which costs many man hours of time and effort, and costs for the auditors. This can all be eliminated if you follow the principles of the course.
The workshop is designed for all Senior Managers and Team members who are wanting to improve the accuracy of data within the company, or who are engaged in the improvement or implementation of business processes and systems, and find that inaccurate data is a substantial issue.
2 days
Cost : £ 995
8] The Lean and Agile Enterprise
This course provides an practical approach to the application of Lean and Agile concepts, and shows how these apply to all parts of the organisation - Design, Sales and Marketing, Operations, Supply Chain and Finance. It shows how to apply tools and techniques such as Value Stream Mapping, 5 "S", Total Preventative Maintenance and Six Sigma with the aim of eliminating waste, and increasing flexibility. It also shows how the choice of technique needs to be supported by the right operational strategy chosen to support the company's vision and goals.
Designed for Senior and Middle Managers.
2 days
Cost : £ 995
9] Programme Management
This course is provides an overview of the processes required to manage uncertainty, cost and risk in managing multiple projects within an organization. It demonstrates best practice in establishing a framework for Project Management. Whilst it details some of the techniques that need to be used, it focuses on establishing the control and coordination essential to ensure success - delivery of all projects on-time and on-budget.
Designed for Managers involved in Project and Programme Management.
Cost : £ 995
As reviewed by the Times Newspapers !
This course is designed to help companies gain a deeper understanding of the principles underlying effective Customer Relationship Management, and its application to an organization seeking true Customer Focus. It is more than just Customer Relationship Management, as it covers all aspects of maintaining the relationship with a customer, fro prospecting through to retaining a customer, through the right combination of processes, tools, people and organisation. It covers :
- CRM Principles
- Business Goals
- Organisation and Process changes
- Implementation
- Performance Measures
Designed for Senior Managers and middle managers involved with the customer interface.
2 days
Cost : £ 995
Lean is about flow and elimination of waste. Companies that embark on a Lean Journey sometimes struggle with outdated financial processes, which are related to batch environments, and seek to control overheads through overhead allocation, inventory through detailed WIP tracking and inventory counting, and performance through complicated and unnecessarily bureaucratic budgetary controls.
This course show how to apply Lean principles in the financial area so that you will:
- Eliminate transactions
- Remove Standard Costing systems
- Use Value Stream costing for decision-making
- Use effective operational measures for control rather than pointless variance reports, driven by effective Strategic Policy Deployment.
- Eliminate the excesses of the Budgetary process by developing a Lean Financial Sales and Operations Planning process
- Price on Value, and Cost on the basis of Targets not Standards.
It is led by Brian Maskell and Ross Maynard, who have great practical experience in this area. Prepare to be challenged!
2 days
Cost : £ 995
12] Supplier Relationship Management
This course is designed to help companies understand how to improve their strategic process of managing their relationships with their suppliers. It covers the fundamental principles behind selecting the right suppliers, and building an effective relationship based on modern ideas of mutually adding value. It covers the strategic selection of suppliers, how to manage the various aspects of the relationship, and how to use this relationship to improve a company’s total purchased cost base.
Designed for Senior Managers and executives involved with the Supplier management process, and improvement teams seeking to reduce a company’s total spend on their purchases.
Cost : £ 995
13] Procurement Masterclass
This two day course is designed to deliver the highest possible degree of procurement professionalism to your business. It will give senior supply, procurement and finance management and their teams a powerful insight in how to maximise business cost and cash, improve supply side performance and improve transactional process costs. It shows how to deal with all spend categories, define and deliver projects, establish the complete strategic sourcing process, plan & execute negotiations that result in valuable agreements and how to measure and manage supplier performance. It is based on global best practices and many years of experience in managing international procurement and global supply chains.
Designed for Senior Purchasing, Supply Chain and Finance Managers and their teams
2 days
Cost : £ 995