Public Courses
Our public courses are a great way of meeting people from other companies and sharing their experiences, and linking up with those on a similar journey. They enable you to discuss your issues, and probably provide a solution, as well as for you to appreciate other companies' issues, and perhaps contribute to their development. We have also had companies bring customers and suppliers with them, in order to develop a common understanding of how to develop their relationships.
1] Top Management Overview
Overview of Business Excellence, Integrated Enterprise Leadership, the supporting processes, Performance Measurement, and implementation of change. It shows how the Delos Model and the Delos Journey tie together to enable an organisation to improve its profitability [ROCE] and effectiveness .
Designed for Senior Executives.
1 day
Cost : £ 500
2] Middle Management Overview
Overview of Business Excellence, Integrated Enterprise Leadership, the supporting processes, Performance Measurement, and implementation of change. It illustrates what is excellent in a business with respect to Integrated Enteprise Leadership, Demand Management, Master Scheduling, Procurement, Performance Measurement, and People development and shows practically how to apply the concepts in a global supply chain. It covers the right methodology for implementing change within the organisation, in order to achieve excellence in customer service, and supply chain management in order to improve and maintain a competitive edge.
Designed for Middle Managers.
3 days
Cost : £ 1,350
3] Advanced Sales and Operations Planning
Overview of the Integrated Enterprise Leadership [= Advanced Sales and Operations Planning ] process and the six stages that support this formal process, which proivde a monthly joined-up planning process. The course shows how to make the Vision and Strategy of the organisation work in practise.Gives clear guidance on implementation, policies and procedures, measures, and behaviours. This can be applied to both Global and Local country environments.
Designed for Senior and Middle Managers.
2 days
Cost : £ 900
4] Integrated Performance Measures
This course reviews the problems with today's measurement systems, and shoes how old fashioned measures such as overhead recovery, actual versus budget, purchase variance, inventory level and headcount bring about the wrong behaviours in organisations. It then goes on to show how a matrix of process and functional organisation is required to manage the use of the Delos Seven performance measures. The course also uniquley defines the correct way to measure operational performance measures, and then shows how to implement a radical new structure of performance measurement. It shows the weaknesses of the Balanced Scorecard approach. It also highlights the need to alter today's reward mechanisms and assocaited bonus structures to bring about the right behaviours.
Designed for Directors and managers involved in improving the measurement process in an organisation.
2 days
Cost : £ 900
5] Sales Forecasting and Demand Management
This course shows how to establish a clear Consensus Forecast, which requires the translation of a purely statistical forecast into a document owned by Sales and Marketing supported by clear and visible assumptions. It covers how to manage the introduction of new products and how to manage usual promotional activities. It also shows the links to an effective Customer Relationship Management process.
Recognising that forecasts will be wrong, the course also shows how to handle unforecast demand through a formal "Abnormal Demand Policy" supported by a written statement on Safety Stocks and Safety Capacity.
This is designed for Directors and Managers involved with the interface between the Supply Chain and the customer.
2 days
Cost : £ 900
6] Supply Chain Excellence
Excellence in the Supply Chain ends up being defined as providing the consumer with what they want and when they want it. The Supply Chain extends from the consumer in their home, through to extracting minerals from the ground. Global companies and those that are part of the supply chain need to have common Visions and Strategies and reliable processes to do just that. This course shows how to manage the processes of Sales Forecasting and Demand Management, Master Scheduling, Material Requirements Planning, Rough Cut and detailed Capacity Planning as an integrated set of processes, designed to maintain a valid and viable plan for the Supply Chain. It shows how to use ERP systems effectively. It also demonstrates that real success is dependent on behaviours rooted in trust, honesty, and realism. The course also covers how to link the Extended Supply Chain through a co-ordinated Integrated Enterprise Leadership process..
Designed for Managers, and team members involved in managing the "Value Cahin" - thus all aspects of the process which ensures that the consumer gets the level of value which satisfices them.
3 days
Cost : £1,350
7] Data Accuracy
This course recognises the need for Data Accuracy in all areas of the organisation. It covers Inventory accuracy, Bill of Material accuracy, Routing accuracy, Planning Data [ Lead Time, Order Quantity, and Safety Stock] accuracy, and points the way to accuracy in Vendor and Customer data. It provides a comprehensive set of prinicples for managing the quality of data, and is supported by a 40 page guide on managing accuracy. It also explores the need for formal allocation of responsibility for accuracy within the organisation.
Designed for Senior managers and Team members who are wanting to improve the accuracy of data within the company.
2 days
Cost : £ 900
8] The Lean and Agile Enterprise
This course provides an practical approach to the application of Lean and Agile concepts, and shows how these apply to all parts of the organisation - Design, Sales and Marketing, Operations, Supply Chain and Finance. It shows how to appply tools and techniques such as Value Stream Mapping, 5 "S", Total Preventative Maintenance and Six Sigma with the aim of eliminating waste, and increasing flexibility. It also shows how the choice of technique needs to be supported by the right operational strategy chosen to support the company's vision and goals.
Designed for Senior and Middle Managers.
2 days
Cost : £ 900
9] Programme Management
This course is provides an overview of the processes required to manage uncertainty, cost and risk in managing multiple projects within an organization. It demonstrates best practice in establishing a framework for Project Management. Whilst it details some of the techniques that need to be used, it focuses on establishing the control and co-ordination essential to ensure success - delivery of all projects on-time and on-budget.
Designed for Managers involved in Project and Programme Management.
Cost : £ 900
10] Customer Value Leadership
As reviewed by the Times Newspapers !
This course is designed to help companies gain a deeper understanding of the principles underlying effective Customer Relationship Management, and its application to an organization seeking true Customer Focus. It is more than just Customer Relationship Management, as it covers all aspects of mantaining the reltionship with a customer, fro prospecting through to retaining a customer, through the right combination of processes, tools, people and organisation. It covers :
- CRM Principles
- Business Goals
- Organisation and Process changes
- Implementation
- Performance Measures
Designed for Senior Managers and middle managers involved with the customer interface.
Cost : £ 900
11] Supplier Relationship Management
This course is designed to help companies understand how to improve their strategic process of managing their relationships with their suppliers. It covers the fundamental principles behind selecting the right suppliers, and building an effective relationship based on modern ideas of mutually adding value. It covers the strategic selection of suppliers, how to manage the various aspects of the relationship, and how to use this relationship to improve a company’s total purchased cost base.
Designed for Senior Managers and executives involved with the Supplier management process, and improvement teams seeking to reduce a company’s total spend on their purchases.
Cost : £ 900
12] Procurement Masterclass
This two day course is designed to deliver the highest possible degree of procurement professionalism to your business. It will give senior supply, procurement and finance management and their teams a powerful insight in how to maximise business cost and cash, improve supply side performance and improve transactional process costs. It shows how to deal with all spend categories, define and deliver projects, establish the complete strategic sourcing process, plan & execute negotiations that result in valuable agreements and how to measure and manage supplier performance. It is based on global best practices and many years of experience in managing international procurement and global supply chains.
Designed for Senior Purchasing, Supply Chain and Finance Managers and their teams
2 days
Cost : £ 900